Frequently Asked Questions
Everything you need to know about bonus88

The minimum deposit at bonus88 is ₱100 for most payment methods, making it accessible for players across the Philippines — whether you're in Makati or Davao. Some payment channels may have slightly different minimums depending on the provider's own limits. Always check the cashier page for the exact minimum for your chosen method.

Most deposits via GCash and PayMaya are credited to your bonus88 account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or public holidays. If your deposit hasn't reflected after 1 hour, contact our support team with your transaction reference number.

bonus88 does not charge any fees on deposits from our end. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider before initiating a deposit to avoid any surprises.

First, check that your payment details were entered correctly and that you have sufficient funds in your account or e-wallet. If the transaction was deducted from your bank or GCash but not credited to bonus88, do not attempt to deposit again immediately. Instead, contact our 24/7 support team at [email protected] with your transaction reference number and we will investigate and resolve it promptly.

Withdrawals to GCash and PayMaya are typically processed within 1–3 business hours after approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days. Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount at bonus88 is ₱200. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher withdrawal limits. For specific limits on your account, check the Cashier section or contact our support team. We recommend completing KYC early so your withdrawals are never delayed.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details between bonus88 and your bank or e-wallet, or a pending security review. If your withdrawal was rejected, you will receive an email explaining the reason. Contact our support team at [email protected] for assistance resolving the issue.

For security and anti-money laundering compliance, bonus88 requires that withdrawals be made to the same payment method used for deposits wherever possible. If you need to withdraw to a different account, you must contact our support team and provide additional verification. This policy protects all our members from unauthorized transactions.

A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before the bonus winnings become withdrawable. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less.

Most bonuses at bonus88 are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require a bonus code — enter this in the designated field during deposit. Always read the full terms of each promotion before opting in. If a bonus hasn't been credited after meeting the requirements, contact our support team within 48 hours.

Yes. If you prefer to play without bonus restrictions, you can decline a bonus before it is credited or request its removal through your account settings or by contacting support. Note that once wagering has begun on a bonus, it may not be possible to remove it without forfeiting the bonus balance. Always check the specific bonus terms before accepting any offer.

Yes. All games at bonus88 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time with professional dealers, providing a transparent gaming experience. Game fairness is a core commitment at bonus88, and we work only with reputable game providers who meet industry standards.

Absolutely. bonus88 is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, so whether you're playing slots during your commute in Manila or catching a live casino game in Quezon City, bonus88 works seamlessly on your phone.

Rooster Rumble is bonus88's online sabong-inspired game, designed for Filipino players who enjoy the excitement of cockfighting in a digital format. It offers fast-paced rounds, competitive odds, and a familiar betting structure that resonates with Filipino gaming culture. All Rooster Rumble games are conducted fairly using certified systems.

Log in to your bonus88 account and go to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders. Limits take effect immediately when reduced. Increasing a limit requires a mandatory 7-day waiting period to give you time to reconsider. For more details, visit our Responsible Gaming page.

If you feel you need a break from gaming, bonus88 offers self-exclusion periods ranging from 24 hours to permanent account closure. You can request self-exclusion through your account settings or by contacting our support team at [email protected]. During self-exclusion, your account will be suspended and all marketing communications will stop. Learn more on our Responsible Gaming page.

You are not alone, and help is available. bonus88's support team is available 24/7 in English and Tagalog to assist you with self-exclusion, limit-setting, or just to talk through your concerns. PAGCOR also provides responsible gaming resources and guidelines for Filipino players. Professional counseling services are available in major cities including Manila, Cebu, Davao, and Makati. Visit our Responsible Gaming page for more information and resources.